Refund policy

 

RETURN/EXCHANGE POLICY

We work very hard to make the best products for your little ones. Due to hygiene and safety concerns of babies & kids, Nanhey follows a strict no exchange and no return policy.

However, in case you have received a defective/damaged or incorrect product, please write to us within 48 hrs of receipt of the order and we shall address it on a case-to-case basis.

How do I report a damaged or defective item delivered?

Quality control is of utmost importance to Nanhey. However, in case you receive a damaged product write to us on hello@nanhey.com within 48 hrs of receiving the order along with a photo of the product so we can help you resolve the issue.

What do I do if an item is different from what I ordered?

Please mail us on hello@nanhey.com within 48 hrs of receiving the order and we shall help you resolve the issue.

REFUND POLICY

How will I get the refund for my return?

Refunds will only be issued in case of manufacturing defects. Once we receive the product, we will refund the full amount to your account within 7 – 15 working days. In case of a Cash on Delivery order, refund will be provided as Store Credits valid for 6 months.

CANCELLATION POLICY

How can I cancel my order?

Each product is meticulously made and currently we do not have cancellation policies. In case of an issue on delivery of the product, please refer to the return/exchange policies and write to us on hello@nanhey.com and we will surely help you out to our best of ability.